FAQs

1. What types of jewellery do you offer?

We offer a wide range of jewellery, including rings, necklaces, bracelets, earrings, and custom pieces. Our collections feature various styles, from classic and elegant to modern and trendy, ensuring there's something for everyone.

2. How do I care for my jewellery?

To keep your jewellery looking its best, avoid exposing it to harsh chemicals, perfumes, and lotions. Store your pieces in a cool, dry place, preferably in a jewellery box or pouch. Clean your jewellery regularly with a soft cloth to maintain its shine.

3. Do you offer gift wrapping services?

No, Unfortunately at this stage we not offer offer complimentary gift wrapping for all orders. Soon the option will be available during checkout, to simply select the gift wrapping option, and we'll beautifully wrap your jewellery, making it perfect for any special occasion.

4. How can I contact customer service?

You can reach our customer service team via email at support@kalinyajewellery.com. Our team is available Monday to Friday, 9 AM to 5 PM AEST, to assist you with any questions or concerns.

5. Do you have a physical store location?

Currently, we operate exclusively online. However, we occasionally participate in pop-up events and jewellery shows.